Weather Alerts 12 View »

Is This The Ghost Of Christmas Future For Time-Warner Cable Customers

Is This The Ghost Of Christmas Future For Time-Warner Cable Customers

By Jeff Wagner. CREATED Jul 16, 2014

If regulators sign off on the proposed $45 billion deal, most Time Warner cable customers will soon become Comcast customers.  To avoid anti-trust concerns, most  Time-Warner customers in Wisconsin will be going to Charter Communications as opposed to Comcast. 

If the following story is representative of how Comcast does business, the switch of Wisconsin cable customers to Charter may be a true blessing.

Last week, a tech journalist named Ryan Block and his wife tried to cancel their Comcast service over the phone.  About 10 minutes into the conversation, Block started recording the call.  You can hear the partial recording here.

I realize that customer service representatives are supposed to do everything they can to help retain customers.  At the same time, good customer service occasionally means allowing the customer to move on.  

For its part, Comcast says that it will investigate the situation.

During the 12 p.m. hour of Wednesday's radio program, we'll discuss whether the behavior of this Comcast employee was an aberration - or is consistent with the way companies treat customers in today's business environment?

Please feel free to share your thoughts in the Comments section - and be sure to check back later

Jeff Wagner

Jeff Wagner

Email Facebook Twitter
Jeff Wagner recently completed his 15th year as a talk show host at 620 WTMJ. Jeff's show, which airs Monday through Friday from noon to 3 p.m., features stories which you might not have heard about elsewhere and emphasizes Jeff's common sense approach to issues.