An unhappy patron of US Airways tweeted a complaint to the company's Twitter account and received an unwelcome and highly vulgar pornographic image in response. US Airways has since apologized for the utterly inappropriate material.
@USAirways Unhappy that 1787 sat for an hour on tarmac in CLT because overweight, resulting in over hour late arrival in PDX...— Elle (@ElleRafter) April 14, 2014
@USAirways ...and there were no ground personnel outside security in PDX to talk to! Plane was OLD and falling apart. Poor service!— Elle (@ElleRafter) April 14, 2014
In a series of tweets, Twitter user @ElleRafter complains about her time spent waiting on the tarmac due to an "overweight" plane.
US Airways politely responded once and then again, accidently including the pornographic link in their second reply. Although we can't include the NSFW image, it is highly graphic in nature involving a nude female with a sexually placed toy airplane.
We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating.— US Airways (@USAirways) April 14, 2014
The airline was not quick to recover the tweet as it remained on their account for an estimated hour before being removed. This delay sent Twitter ablaze with sarcastic, humorous, and horrified reactions.
I'm not flying US Airways till I'm married.— Jess Dweck (@TheDweck) April 14, 2014
Dear God. My parents were on that @USAirways flight!— Josh Comers (@joshcomers) April 14, 2014
I'm scared to ask @USAirways what they're serving in their kosher meal for Passover tonight.— Billy Corben (@BillyCorben) April 14, 2014
No matter how bad your day is, I guarantee it's not as bad as the one the US Airways Social Media folks are having.— Tom Snyder (@triveraguy) April 14, 2014
I do not want to see where @USAirways puts the luggage. Eeesh.— Robert Flores (@RoFloESPN) April 14, 2014
Oh God that US Airways debacle has its own twitter now. Naturally.— Erin (@deaf_erin) April 14, 2014
You can't just throw something like that at us on a MONDAY, @USAirways. Jesus.— Brian Ries (@moneyries) April 14, 2014
Can we all take a moment to remember that poor US Airways passenger who is still looking for the real feedback page link?— Mike Wehner (@MikeWehner) April 14, 2014
US Airways has not publicly released any additional information beyond its single apology on Twitter.