Is the city of Milwaukee making good on its pothole promise?
Stephanie Graham, Mike Jacobs
Photo: Video by tmj4.com
MILWAUKEE - If you drive in Milwaukee, you're in for a bumpy ride.
North side resident Carol Washington says, "They're horrible. Everywhere I go it's, 'bam bam.'"
UWM student Jackson Westover adds, "It stops the music even sometimes."
Sometimes it's even worse. Like on the south side, where a man nearly lost control of his car when the pavement broke apart in March.
Sean Wolf runs Wolf Paving in Oconomowoc. His pothole filling mix is a top seller right now.
"I think this spring was a lot worse than the previous spring. We had a lot of moisture late in the year here," he explains.
Drivers say they want to see the potholes filled, and stay filled. Derk lives in Milwaukee, and is frustrated. He says, "I constantly have to get my car fixed."
The Milwaukee Department of Public Works has made a promise. You report the potholes, and they'll fix them. We put that pothole promise to the test.
Sandy Rusch Walton is with DPW. She admits, "We do have a backlog at this point."
That's because they've gotten more than 6,600 complaint calls this year. That's up 92% from this time last year!
So how is DPW measuring up? From north, south, east, and west, the I-Team took a drive around town, spotting potholes and calling them in anonymously.
The city puts problem areas on a 'to-do-list'.
"We'll keep at it, we're at it all year long," Rusch Walton says.
Our team called in 11 potholes located all over the city. Then, we did follow-up checks. After two weeks, seven of those potholes were filled, four were not. This gives the city a pothole promise success rate of 64 percent.
"Any weekday we'll have about 11 crews out about the city handling all those requests," Rusch Walton says.
DPW says those other four potholes on our list will be filled. The city says it prioritizes each request based on when the pothole is reported and if it's on a main street.
Rusch Walton guarantees, "Be patient with us, we'll get to your complaint."
If you have a bad pothole in your neighborhood, call 286-CITY. DPW says the average response time for a pothole is about 4.5 days.
If you have something you want us to look into, let us know. We want to know about it. You Ask. We Investigate.