Milwaukee 911 calls re-routed to Waukesha County
Photo: Video by tmj4.com
MILWAUKEE -- The 911 calls from Milwaukee would normally be answered at Milwaukee County Dispatch. They’re now being transferred to the Waukesha County Communications Center.
We asked Richard Tuma from the Waukesha County Communications Center how they’re dealing with the overflow of calls.
“Well, we staffed for that,” explains Tuma. “We had a number of Milwaukee County dispatchers come in to help with the staffing.”
The communications center has increased from 9 dispatchers to 12 in a shift. They’re not having any problems with the increased call volume.
The communications center normally gets about seven 911 calls an hour. But right now they’re getting 30. Officials explain that there’s no delay.”
That’s because their equipment is set up to handle more calls.
“We’ve been keeping track of our statistics and our call volume, and we’ve had no impact like blocked calls that we’re aware of,” adds Tuma.
Milwaukee County is Waukesha County’s back-up center, and vice versa. And for those who may have an emergency, Milwaukee officials say, there’s nothing to worry about. Deputy Inspector Aisha Barkow tells TODAY’S TMJ4 that there’s no challenge for the people trying to make the 911 calls.
“Our 911 center is fully operational. There is no impact with citizens trying to call 911. If they call 911 we will answer.”
Waukesha officials tell TODAY’S TMJ4 that they will be prepared to answer the transferred 911 calls for as long as is needed – be it a few more days or a few more weeks.