MILWAUKEE - A large street fight erupted near 24th and Scott Saturday night.
Residents called 911 after hearing breaking glass and the sound of gunshots, but they claim police never responded.
The Milwaukee Police Department responded late Monday afternoon, saying they received the 911 calls and sent officers to the scene less than eight minutes after they got the first call.
Jean Richardson claims she felt like a prisoner in her own home.
“I'm trying to help them, but I don't have the backup from their department,” explains Richardson. “I'm afraid I can walk out of my house or sit in my living room and I can get hit by a bullet."
Richardson witnessed about 15 people fighting in the street. She heard breaking glass and shots fired. She called police, but said after four calls, and about 20 minutes on hold, no one showed up.
“I was shocked," she said. "It didn't really shock me too much the first time. I was put on hold with dispatch, but was even more stunned that the two officers I spoke to couldn't have said, hey, that's an issue, let me help you."
Alderman Bob Donovan is just as outraged.
“It is my obligation to stand up and fight for the best interest of my constituents, and by God, as long as I'm Alderman, I'm going to do just that,” Donovan said.
He calls the police's failure to respond "totally unacceptable."
Alderman Bob Donovan has requested a formal investigation by the Milwaukee Police Department.
Police tell us they are conducting a review of this incident.