by Jason Lamb
NASHVILLE, Tenn. – An elderly couple in West Nashville has been forced out of their home for nearly two months because of a sewage backup, and Metro Water Services and their insurance company have both told the couple that they're not going to pay for the repairs.
Nearly two months ago, James and Marilyn Pritchett say a city sewage line backed up into their home and forced them to leave, causing problems in at least three other homes in the neighborhood.
Metro Water says tree roots had made their way through cracks in the sewage line along Achievement Dr., and caused the blockage. But Metro says because the sewage lines had been cleaned according to schedule – every 5-10 years – and because the utility hadn't received any other complaints before two months ago, Metro is not liable for any of the damage.
It's a response that doesn't sit well with the couple's daughter who's dealing with thousands in cleanup bills.
"They did nothing wrong, they're the ones being hurt by this and they were just sitting in their house and all of a sudden all this happens," said Donna Tays, James and Marilyn's daughter.
The Pritchett's say their insurance company is also not covering the damage. The Insurance Information Institute says that's true for most homeowners insurance: generally homeowners have to pay for an add-on to their policies for sewage backup protection.