Las Vegas, NV (KTNV) -- Action News is getting results for neighbors in a northwest valley community who are tired of waiting on a new mailbox.
The box on West Delhi Avenue near Buffalo Drive and Gowan Road rusted and toppled over a few weeks ago. The United States Postal Service removed the broken box; only the parcel box was left.
"I come home, the last thing I want to do is go to the post office to get my mail when I pay them to deliver it to us," said neighbor Davone Walden.
The unit had eight mail slots. The Postal Service said the unit broke around July 25, about two weeks ago, but neighbors said it collapsed four or six weeks ago.
"I got power bills, water bills, gas bills, card notes, insurance. They're late because I'm waiting for them to bring my mail and I got to get it and wait in line," said Walden.
Neighbor Jerry Jackman said he's tired of making trips to the post office to retrieve his mail.
"It's been a nightmare, actually," Jackman said.
He's had six knee surgeries and uses a cane to get around.
"It's difficult. I can't stand for more than 15 to 20 minutes at a time," Jackman said.
Jackman said he called the Postal Service to complain about the broken box. Walden said he complained in person, then he emailed Action News.
Postal Service spokesman David Rupert said the new box has been ordered and should be replaced soon. Later the same day, a crew arrived and installed a new box.
The agency has 44,600 mailbox units in the Las Vegas Valley, Rupert said. Maintenance crews completed 1,165 repairs in 2013 and made 43,469 key changes, he said. However, replacing an entire mailbox unit can take longer than the average repair. Most repairs take around a week, Rupert said.
Neighbors will have to make one more trip to the post office to obtain new keys for their new mailbox.