Las Vegas, NV (KTNV) -- We continue to receive emails from folks who have been waiting months for their Medicaid cards.
But recently, we got an email from a man who received his card in the mail that he said he never expected or applied for.
When Kevin Cusack found Medicaid cards for him and his son in his mailbox last Tuesday, he said his first thought was that someone was playing a joke on him.
"I thought there is no way they could time it that good where I got cards on April first for Medicaid, when I don't qualify for Medicaid," Cusack said.
Cusack said he quickly learned the cards were real and began looking for answers on how to correct the mistake.
"I don't care how it happened, they just need to be aware that it did happen so they can fix it," Cusack said.
He said while he was on the Nevada Health Link website in October, he checked the rates for different incomes so he could better advise clients in his financial planning business.
Cusack said at one point he entered a lower income, but said he never completed the checkout process, "All I did was play around with the system and left it."
That is where Health Link officials believe the problem came in. They said every time Cusack looked at the insurance rates for different income levels, he was submitting that as his official income even without completing the entire process.
Health link leaders said many people who actually qualified weren't completing the process either.
So in November they changed the system to forward applications to the Department of Welfare and Supportive Services for those who were found eligible, but did not complete the check out process.
That would have included Cusack’s information.
While they can't give an exact number on how many applications were forwarded, a Health Link spokesperson said it is in the thousands. They said Cusack’s is the first case they've heard of where someone got cards they shouldn't have, but Cusack is worried that it could happen to someone else.
"It says in the paperwork that it is fraud if you use the card and don't qualify for it," Cusack said.
In a statement released on Monday, the Department of Welfare and Supportive Services said incorrect determinations are rare. They also said they tried to contact many of those who had incomplete applications forwarded, but said some may have been processed that were not intended to be completed.
Cusack is now in the process of working with the Department of Health and Human Services to get the mistake corrected.