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Governor weighs in on problems with state health exchange

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Governor weighs in on problems with state health exchange

By Michael Lopardi. CREATED Feb 3, 2014

Las Vegas, NV (KTNV) -- After weeks of problems and complaints, Nevada's governor is weighing in on problems with the state's troubled health insurance exchange.

Gov. Brian Sandoval tells Action News the state is being aggressive with Xerox, the company hired to run Nevada Health Link and its call center.

Action News caught up with the governor during a visit to Las Vegas on Monday.

For weeks, people have reported problems trying to purchase health insurance through the exchange website or use their new health care policies. When customers try to phone the state, many have been left waiting on hold.

Sandoval said he still believes Nevada made the right move by creating its own exchange. The governor acknowledged glitches in the system and the need for improvement; Sandoval said he's been on the phone with the CEO of Xerox at least once a week. 

"They're very, very earnest," Sandoval said. "They know I'm going to hold their feet to the fire to make sure that the exchange works and I'm confident you're going to see improvement in short order," Sandoval said.

Xerox sent Action News a statement.

"Xerox is fully committed to getting all aspects of Nevada Health Link right and we're pulling in resources from throughout our company to achieve this goal," spokeswoman Jennifer Wasmer said in the statement.

The company said its added staff to the call center, created special teams to handle broker problems and deployed a consulting team to Nevada to address problems.

More than 13,000 people have purchased plans through the state exchange so far, according to the most recent January numbers posted on the agency's Twitter page.

Michael Lopardi

Michael Lopardi

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Michael Lopardi is the featured reporter of the You Ask. We Investigate. franchise at Action News.