New photos, road changes and food stamps
From new photographs to new road improvements and food stamps that are finally delivered, Action News is getting results to the problems you asked us to investigate.Photo: Video by ktnv.com
Las Vegas, NV (KTNV) -- From new photographs to new road improvements and food stamps that are finally delivered, Action News is getting results to the problems you asked us to investigate.
When the Kiddie Kandids store at the Galleria at Sunset in Henderson suddenly closed in early April, several valley families were left without the photographs they paid for. Turns out, the portrait studio's parent company filed for bankruptcy a few weeks later.
"The pictures are very important for me because we have a new baby," said Armando Francisco, who said he took the photos in March.
After our story aired, local photographer Robert Parker contacted Action News. He offered to take a set of photos for the family for free and they received their new pictures just a few days ago.
"We got our new photos and it's really nice, beautiful," said Francisco. "I'd like to say thank you for Mr. Robert and I'd like to say thank you for Channel 13."
While the Galleria said it has tried to obtain the photos for customers, spokeswoman Heather Valera said Monday the mall found out it does not have rights to enter the closed store just yet. However, Valera said the mall is trying to get in touch with someone at the corporate office to get the pictures and Galleria will take the names and contact information of former portrait customers.
Our next update takes us to the intersection of 4th Street and Gass Avenue in downtown Las Vegas. People who work nearby said the intersection is confusing and dangerous, partially because of the stop sign on the west side of the intersection is several feet away from the intersection itself. Neighbors emailed Action News concerned the conditions could lead to accidents.
"You'll hear the tires screeching. You'll hear the smack, most definitely," said one man who works nearby.
Action News requested a traffic study from the city of Las Vegas. As a result, the city has moved the stop sign to the edge of the intersection and added flashing red lights to both stop signs to improve visibility.
Delays at the welfare office have led to frustration from food stamp recipients.
"I'm sitting here 20 days after my food stamps were supposed to appear and they're not here yet," said Jennifer during an interview on May 21.
Jennifer was worried and frustrated after waiting several weeks for her food stamps to renew. It's one of several cases Action News has investigated. Jennifer claims she turned in all of her paperwork on time but was told she could have to wait weeks, or even months to receive her benefits. After our story aired, the Welfare Division asked us to get in touch with Jennifer. Within two weeks from our interview, Jennifer was assigned a new case worker and her food stamps arrived.
"I'm just so relieved now that we've been able to get the food stamps and Channel 13 came through for us," said Jennifer.
The welfare office told Action News they are working to improve efficiency at their largest offices to ease the delays.