Photographer helps Valley family after portrait studio closes
A local photographer has stepped up to help a Valley family who has not been able to get their pictures after a Henderson portrait studio suddenly closed.Photo: Video by ktnv.com
Las Vegas, NV (KTNV) -- A local photographer has stepped up to help a Valley family who has not been able to get their pictures after a Henderson portrait studio suddenly closed.
"We took a lot of pictures," said Armando Francisco.
But Francisco said he's still waiting to get his hands on those portraits. Receipts show the pictures were taken in late March at Kiddie Kandids in the Galleria at Sunset Mall in Henderson. The chain suddenly closed the first week of April.
"The pictures are very important for me because we have a new baby," said Francisco, who is trying to get the pictures to his mother in Africa.
Court records show the owner of Kiddie Kandids, CPI Corp, filed for bankruptcy on May 1 in Delaware. The Galleria told Action News earlier this week that the mall is going through a legal process in hopes of obtaining the photos for customers, but Francisco is doubtful.
After our story aired Monday, photographer Robert Parker of Slick Click Photography contacted Action News offering Francisco a comparable photo package for free.
"Our family is big in photography," said Parker. "We have pictures all over the home. If we pay for a service, especially when it came down to pictures, you're losing a memory without getting those images back to you."
Francisco is grateful.
"I would like to say thank you for Mr. Robert."
Action News has been unable to reach anyone from St. Louis-based CPI Corp. The company's website has been replaced with a message announcing the closing and thanking customers for their business. CPI also operated portrait studios such as Sears Portrait and Picture Me studios in Walmart stores around the country.
Besides Francisco, other customers emailed and messaged Action News to say they have had trouble obtaining their photos as well.
Sears Portrait customers who ordered pictures on or before March 31 should call the store where the order was placed and check in with the manager on duty, said Sears spokesman Howard Riefs. Those pictures are being processed and returned to local stores, he said.
However, Sears customers who placed orders on or after April 1 will not be able to get photos but can get a refund with their receipt, Riefs said.
Meanwhile, Walmart said it is also working to obtain photos for customers. The company released the following statement to Action News:
"We know that family photos are incredibly important to our customers. We are working to help ensure our customers receive the photos they ordered from CPI. If we are not able to get the photos from CPI, we will refund the cost of the photos to customers with a valid receipt at the customer service desk at the store where the order was placed. Customers can also call 1-800-Walmart if they have any questions.
Customers of Kiddie Kandids at the Galleria can leave their contact information at the mall's customer service desk.
Parker said he is willing to offer comparable photo packages to people at a discounted rate if they have their receipt and have not been able to obtain their photos from one of CPI's studios.