Valley family left without photos after portrait studio suddenly closes
A picture is worth a thousand words, if you get to see it. A Valley family said a Henderson portrait studio suddenly closed before they could get the photos they purchased.Photo: Video by ktnv.com
Henderson, NV (KTNV) -- A picture is worth a thousand words, if you get to see it. A Valley family said a Henderson portrait studio suddenly closed before they could get the photos they purchased.
Action News has learned that Kiddie Kandids in the Galleria at Sunset Mall closed around the first week of April along with other studios across the country.
Pictures line the living room inside Armando Francisco's Las Vegas home. But he's still waiting on a new family portrait taken March 25 at the Henderson location.
"Everybody excited waiting for the pictures," said Francisco. "We go to the store, everything is shut down."
Francisco said he paid roughly $80 for the photos, but only saw a small proof that was on a copy of his order.
"There's a lot of people, they don't have a job like myself," said Francisco. "80-something dollars and you don't get your pictures, that's very bad."
Action News discovered the chain is one of several portrait studios run by CPI Corp based in St. Louis. Court records show the company filed for chapter 7 bankruptcy in Delaware on May 1. We tried to unsuccessfully to reach Kiddie Kandids and CPI Corp. Both websites have been replaced with a message announcing the closing but offered no contact information.
"We are trying to fulfill as many customer orders as possible," the CPI website states. The message said the photos may be available at the local level and tells readers to contact customer service at the local store.
Action News called the customer service number listed on Francisco's receipt but did not get an answer after about 16 minutes on hold. No one answered at the Henderson location and the voicemail was full.
The Galleria is trying to gain access to the photos in the store but has to go through a legal process first, said mall spokeswoman Heather Valera. It's unclear when that might happen. In the meantime, customers can leave their contact information at the customer service desk at the mall, she said.
Charles Stanziale is the trustee for the creditors involved in the bankruptcy filing. He told Action News over the phone that he is aware of the issue involving undelivered pictures and said it was something he would look into.
The Better Business Bureau said it has not yet received any complaints about CPI Corp regarding this issue from Southern Nevada; however, the St. Louis office (where CPI is also based) has received 142 complaints from across the country since the various chains closed the first week of April, said BBB investigator Bill Smith. Many of the complaints are from people who never received their photos, Smith said. The company stopped responding to BBB complaints after closing its studios, the BBB said.
Francisco just wants his pictures.
"I already told my mom we were going to send the pictures and now I have to go to another place."