You Ask update: State officials investigate Heart Check America
Las Vegas, NV (KTNV) - Customers who paid thousands of dollars for body scans say they feel ripped off after a company closed its doors. Now we're learning the closing of Heart Check America comes after an investigation by state officials.
"I have no health problems but I thought I was doing a preventive things with Heart Check America," explained Sandra Lane.
That was reason enough for Sandra Lane to sign up with the medical imaging company this past December. She signed a 10 year contract and financed more than $2,200. But when Sandra didn't get scan results, she became suspicious. Her suspicions were confirmed as she watched our report last week.
"The big trailer that they do all the exams in, everything is gone," said James Allred, another Heart Check America patient.
The company's office on Sahara near Buffalo is closed. When you call their number, there is no answer on the other end. Sandra isn't the only customer looking for answers.
"They got close to $400 already," said Kathleen Gunn, a Heart Check America customer.
"We ended up paying them $4,000," said James.
In Nevada you need a doctor's order to get a scan like those done at Heart Check America. Because during the scan, you're exposed to radiation. But according to state inspectors, they were performing scans without a doctor's order and were notified of the violation on March 23rd.
We don't know exactly when Heart Check America closed. But on May 5th the company was served with a five day notice to pay rent or quit. According to the affidavit Heart Check America was more than $35,000 behind on rent. The State's Health Division says six days later, the State's Radiation Control Program sent a cease operation letter to their office.
"Here you walk in and let someone throw radiation through your body. I'm kind of angry about that part," said Sandra.
According to a release by the State's Health Division, Ray Solomon, a local representative for the company said, "The office is closed and they are not going any further with it." We called Soloman but he declined to comment. Now those who paid big bucks into this program want to know where their money went.
"If you've been to Heart Check America you better stop paying them because you're not going to get what you paid for," said Sandra.
Many of you are writing in wondering what you can do. If you're a Heart Check America customer you need to file a complaint with the Attorney General's Office. Their number is 702 - 486 - 3420.
The company's Denver location closed as well. When you call all of their remaining locations, no one picks up the phone. If you'd like to share your experience with Heart Check America send an email to email@example.com