Chuck E. Cheese's shut down immediately for no hot water
Chuck E. Cheese is featured in latest Dirty Dining reportPhoto: Video by ktnv.com
Las Vegas, NV (KTNV) -- Chuck E. Cheese's is "where a kid can be a kid." But this week, Chuck E. Cheese is where the whole family can find Dirty Dining.
Contact 13 Chief Investigator Darcy Spears has a report no parent should miss.
Chuck E. Cheese's General Manager Eric Montes walks out from a back room, hand raised, saying, "I'm sorry, I can't have the camera."
Why is our camera being hustled out? And what do they not want to talk about?
Darcy: We'd like to have the chance to talk with you about the shut down.
Eric: No, I have to direct you to our corporate office.
Darcy: Is the corporate office in charge of the condition of the kitchen here? Because that's what got written up. Are they in charge of the condition of the kitchen?
Darcy: Okay, then how about we talk to someone who is?
It usually takes more than 40 demerits to close a restaurant down. But on April 30, the Chuck E. Cheese's on West Lake Mead was shut down with 31 demerits because of an imminent health hazard -- no hot water for hand-washing.
Eric: Well... no... the hot water was... well first of all, we had... we're having an issue with a disgruntled employee.
Darcy: Ok, well, that's not what's in the health report, anything about a disgruntled employee.
Eric: No, this is separate.
What is in the health report is dirty, dirty, dirty.
From the dishwasher to the can opener; the splintered cutting board to the utensils; and the salad bar cabinets to the floors.
The floor sinks were also soiled and smelled foul.
Tongs and other tools that are supposed to be washed every four hours were dirty and had been out since the day before.
Inspectors found a dishwasher soiled on the inside with no sanitizer in it.
The water filter was leaking and there were holes in the wall.
We give the general manager one more chance to talk.
Darcy Are you sure, Eric? Are you sure?
Eric: I'm positive.
So we called the corporate office in Irving, Texas.
"I need to speak to someone in Las Vegas," Darcy Spears said in a voicemail message. "I'm outside your restaurant on West Lake Mead, the Chuck E. Cheese's that was shut down by the Southern Nevada Health District for multiple violations of our health code."
Violations like an employee touching a trash can, then filling an ice bucket without washing her hands.
And a pizza make table that was red-tagged and taken out of service because it wasn't holding a safe temperature.
Chuck E. Cheese's public relations manager sent a written statement saying they're aware of the citations and they worked with officials to rectify all issues, including replacing a hot water heater. They were re-inspected and re-opened the next day with an A grade.
Here's the complete statement from Chuck E. Cheese's:
We are aware that our Las Vegas, Nev., store received citations during a Southern Nevada Health District Food Establishment inspection on April 30, 2013. We worked with officials to rectify all issues that day, including replacing a hot water heater. The following morning, the health department deemed the restaurant to be in full compliance with standards and it remains open for business. During the last two years the restaurant has received an “A” rating in the previous five inspections from the health department.
At Chuck E. Cheese’s, providing wholesome entertainment to families with young children and maintaining a safe experience for our guests and staff is a primary concern for us just as it is top-of-mind for the families and parents who visit us. In order to maintain this environment, we clean and sanitize bathrooms, the showroom, gameroom and other areas of the store many times a day. All employees are required to obtain food handling certification and receive extensive training in food safety and sanitation practices.
Our goal is to ensure a positive, family-friendly environment. Maintaining a wholesome, safe experience across all business aspects including food service that sets a standard across our more than 560 locations is of utmost importance, and we will never stop working to improve how we operate and achieve these goals.