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Action News helps Las Vegas woman solve car problem

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Photo: Video by ktnv.com

Action News helps Las Vegas woman solve car problem

By Daniel Gutierrez. CREATED Jan 23, 2014

Las Vegas, NV (KTNV) -- We all know car work can be expensive, whether it's an unexpected repair or scheduled maintenance. But when one local woman paid thousands and still had car trouble, she reached out our Call For Action volunteers for help.

"When we put the brake on, the truck started shaking," said Maria Cisneros.

She started having problems with her Chevy Silverado more than a year ago. In October 2012, she paid a valley shop to fix the vibrating in her truck. But a couple months later it started happening again, so she went back to the shop.

"I'm giving you the opportunity to fix my problem because I paid for it, you charged me for it. So you have the responsibility to fix this," said Maria.

She said the shop made some more repairs, but again months later, it actually got worse, "Now we're dealing with two different vibrations."

In August of last year, she said she gave the shop one last chance to fix it. But after a few months, her truck started shaking again, and Maria was concerned about her safety.

"If you go on the freeway, you cannot control that truck, because the vibration," said Maria.

This time she paid a visit to a new auto shop. After they discovered the problem and made the necessary repairs, Maria took her receipts back to the original shop, asking for a refund.

"We're sick and tired of going to the same place without any resolve," said Maria.

But even after talking to several levels of managers, the shop wouldn't help her. That's when Maria decided to pick up the phone, "What I did was, I just called Channel 13."

Last October, our Call for Action volunteers spoke with the shop, which eventually agreed to look into Maria's complaint. Just this month, she got two checks in the mail. One for more than $1,200, and another for nearly $400.

Now, Maria is sharing some advice with anyone else dealing with a consumer issue, "Call Channel 13 and don't hesitate you know to call them, because they will help you out."

So here's the Contact 13 bottom line: When dealing with an auto shop, don't be afraid to talk to as many company supervisors as it takes, until you're helped.

You can also file a complaint with the DMV by calling 486-8626.

If all else fails, don't forget we've got your back Southern Nevada. Reach out to our Call for Action volunteers at 368-2255. Anytime between 11 a.m. and 1 p.m., Monday through Friday, and we'll see what we can do to help.