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Used car dealer in Henderson disappears

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Photo: Video by ktnv.com

Used car dealer in Henderson disappears

By Daniel Gutierrez. CREATED Aug 5, 2014

Henderson, NV (KTNV) -- Most of us know what it's like to have a car loan. But what happens when the business taking your payments, suddenly closes its doors? It happened to one valley man.

"I mean, what do I do now?" asked Patrick Hensel.

He's trying to make his monthly car payment. The problem is, the used car lot where he bought his 1998 Ford Ranger, is gone.

"Every month I was there like clock work. I paid all my payments on time. My loan was with the dealership personally," said Patrick.

His contract shows he bought his pickup from The Car Depot back in December. But Patrick said the Henderson car lot on Boulder Highway, near Sunset Road, disappeared last month.

"I just thought, I'm gonna lose the truck," said Patrick.

Landlord Ramon Kaboli is looking for the owners of The Car Depot, "11 months they were leasing from me. They were suppose to do more than that."

According to Ramon, the owner of The Car Depot signed a three year lease. And that's not all. Ramon said they also damaged the property.

Contact 13 was there as the Henderson Constable's Office and Ramon checked things out.

"They ruined and never replaced the shade structure, covers on the property. Right there is about $7,500 worth of damage. There's oil stains everywhere. So that's a big deal for me. I don't know if there's contamination or not," said Ramon.

Our investigation shows The Car Depot is properly licensed with the City of Henderson, and the Department of Motor Vehicles. When we spoke with the DMV, they said that makes the dealership's disappearance, that much more mysterious.

"We've received multiple complaints about The Car Depot. We don't see this kind of thing everyday. There are laws that the business has to be open. We have to be able to get ahold of the owner or a representative," said Kevin Malone with the DMV.

He said they're investigating, and trying to track down the owner. Until then, they've put the license for The Car Depot into an "out of business" status. As for Patrick, he just wants to pay off his truck.

"I've got like, actually it's two payments of $200 and then the last payment is $100. I want the title. That's it," said Patrick.

Here's the Contact 13 bottom line: The DMV said if Patrick's auto loan was directly through the dealer, then his truck can't be repossessed for non-payment, since the business can't be found. Eventually he could be awarded the title, if no one with the business can be tracked down.

If you're having an issue with a car dealer, be sure to file a complaint with the DMV, just like Patrick.