CREATED Aug. 8, 2013
Las Vegas, NV (KTNV) -- There's an app for everything these days. Some are free, but many others come with a one-time or even monthly fee.
One valley woman reached out to Contact 13's Call for Action volunteers when she found herself fighting multiple charges for an app she didn't even want.
"We had updated to new phones. We had gotten internet service," said Natasha Moore.
Moore said she was thrilled about getting her first smartphone. One of the very first apps that caught her attention, came with her new device.
"It was for television. To watch television programs," said Natasha.
It came with a fee of $22 a month. But Natasha said she decided to try it, because the app offered a 30 day free trial. If she didn't like it, she could cancel within the trial period, and not face any charges.
"But it was limited to mostly comedys, sports, things that didn't really interest me," said Natasha.
So after two weeks, she said she canceled her service, by pushing a couple buttons on the app. But she was in for a surprise when she saw her phone bill.
"My husband said what's the charge for? I said, well there shouldn't be a charge."
So they called their provider. Natasha said they were told she needed to contact the app, and make sure she had properly canceled the service. But she couldn't figure out how to do that.
"I tried, and I don't even get that app anymore. So obviously I canceled something, because I can't bring up the TV programs or anything anymore," said Natasha.
The battle with her phone provider continued for 6 months. Every month she was charged $22.
"It was frustrating my husband because he realized that there was no answer. There was no solution," said Natasha.
That's when she reached out to Contact 13. Our Call for Action volunteers called the phone provider and within a week, Natasha saw results.
"They canceled it. They said we'll take it off the bill. I was surprised at how quick it was," said Natasha.
She said she's now telling all her friends where to go when they need help, "If anyone has a real issue that they can't solve, I told them, Channel 13."
So here's the Contact 13 bottom line: Make sure you read the fine print before you download any app. Understand any fees, as well as how to cancel. And keep in mind when you agree to the terms of an app, you may also be granting them permission to access personal information on your phone.
If you feel you're not getting the help you need, we've got your back Las Vegas. Contact our Call for Action volunteers at 368-2255, anytime between 11:00 am and 1:00 pm, Monday through Friday.