CREATED Aug. 28, 2013
Las Vegas, NV (KTNV) -- Imagine the feeling of being trapped in your own home. One Valley woman said that's exactly how she felt, while trying to get a new wheelchair.
"Literally, they took my freedom. Because I can't, I really can't do anything without my chair," said Cindy Koch.
She suffers from a long list of physical issues, including arthritis and osteoporosis. So her electric wheelchair helps her not only get around, but even do simple things around the house.
"I mean, I can't stand up long enough, to push a broom to sweep one room," said Cindy.
The issue with her wheelchair started back in May. She had gone to the store and was riding on the sidewalk on Smoke Ranch Road, near North Rancho Drive.
"And on my way home, the right wheel tire fell off," said Cindy.
She said she actually had to drive it the rest of the way on 3 wheels.
As soon as she got home, she called the wheelchair company, which took her chair to have it fixed and gave her a loaner. But it was only a couple days later, when the loaner chair stopped working. And that's when she started having trouble getting any help.
"I called, and I called, and I called and I even spoke with supervisors and never got anything done," said Cindy.
A couple weeks went by and with no working chair, Cindy felt like a prisoner in her own home. That's when she decided to turn to Contact 13 and she was shocked at how quickly our Call for Action volunteers were able to help.
"Five minutes after you guys called them, I mean 5 minutes, they called me," said Cindy.
She said the company came out and gave her a whole new chair. It turns out, there was another issue with that one. But the company was quick to get a forth wheelchair out to her, and Cindy couldn't be happier.
"You guys were just amazing. I mean one phone call is all it took. I needed help and you guys helped. Channel 13 helped," said Cindy.
So here's the Contact 13 bottom line: Always keep your paperwork and receipts for any major purchase. And when dealing with customer service, just like Cindy, don't be afraid to ask for a supervisor when you're not getting the help you need.
If that doesn't work, remember we've got your back Las Vegas. Contact our Call for Action volunteers at (702) 368-2255, anytime between 11:00 a.m. and 1:00 p.m., Monday through Friday.