Contact 13 helps lower Valley couple's electric bill

Daniel Gutierrez

Contact 13 helps lower Valley couple's electric bill

CREATED Jun. 21, 2013

Las Vegas, NV (KTNV) -- A Valley couple invests thousands in their home, to bring down the cost of their electric bill. But when the technology didn't deliver, they reached out to Action News. 

"We're pretty happy," said Jennifer Temple.
 
Anyone would be with power bills like these. Take a look at the last 3 months of NV Energy charges for Darren and Jennifer Temple.
 
"Every bill has been under $12," says Jennifer.
 
Which is amazing considering the Temples live in a 5 bedroom home. But Jennifer didn't have this smile when we first met her. We introduced you to Jennifer and her husband back in February. The couple had bought solar panels from Solar Universe for about $28,000, in June of 2012. But the Temples said they weren't seeing the savings they expected.
 
"I don't know what's wrong, but something's wrong," says Darren during our original story that aired back in February.
 
The Temples say they emailed and called Solar Universe, but were simply told everything was working correctly. So Contact 13 spoke with Solar Universe. It turns out there was nothing wrong with the system, but they admitted more panels were needed, in order for the temples to see the monthly savings they were promised. So they added extra panels, at no extra cost. Now after several extremely low bills, Jennifer says she and Darren are thrilled.
 
"Our investment actually is returning for us now. We are very happy with the results," says Jennifer.
 
So, are you having issues with a business? Maybe you feel your voice isn't being heard. Well we've got your back Las Vegas. Email us at 13investigates@ktnv.com. Tell us your problem, and let us know how we can help you get some results, just like the Temples.

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