Contact 13 Mailbag
CREATED Mar. 29, 2013
It's time to reach into our Contact 13 Mailbag. You email us questions and we answer them on the air.
Myles writes: "I thought a new law said commercials aren't supposed to go up in volume. It's very annoying."
Thank you for your email Myles. You are correct. The TV commercial volume control law called the "Commercial Advertisement Loudness Mitigation Act" took effect back on December 13th of last year. TV providers are now required to limit commercial volume to keep it in check with other programs.
But in order to get your attention, many commercials are still going to be a little louder than the show you're watching. Anyone still experiencing commercials that are too loud, can file a complaint with the Federal Communications Commission.
And Alice writes: "I have received an email allegedly from AOL that says they are going to close unused accounts." Then they say that I must log on using their link to validate.
Alice was suspicious and for a good reason. This is a phishing scam. Alice, AOL will never email you, asking you to validate your account.
AOL's own website says no reputable service will provide links within an email, asking for sensitive personal information.
Thanks Myles and Alice for your emails. And if you have a consumer question you'd like to have answered in our Contact 13 Mailbag, just shoot an email to firstname.lastname@example.org.