Unemployment office opening phone lines this weekend
Las Vegas, NV (KTNV) -- The unemployment office's phone lines will be open this Saturday to help people with problems they're having filing claims.
The state launched a new system earlier this month that has caused a lot of headaches for people trying to get their benefits.
Representatives will be answering questions from 9 a.m. to 2 p.m. on Saturday.
All other claimants who need to file weekly or initial claims are urged to use the Internet, and leave the phone lines open for those who need to speak to a representative.
The Department of Employment, Training and Rehabilitation continues to identify problems with individual claims that require claims examiners to spend an unusual amount of time scrutinizing those claims to make necessary corrections.
This small number of claims with issues is creating a jam in the phone lines, preventing claimants without problems from being able to get through the telephone system to file their weekly claims.
Many of the issues with the claims were errors made by the antiquated system that are now being detected and corrected by the advanced technology of the new system.
DETR has about 80 staff members handling calls. The average call takes about 12 minutes, with the average hold time about 75 minutes. About 1,800 calls per day are handled by claims examiners.
DETR has received over 300,000 calls to the automated system and to examiners since the system went live earlier this month.
Another reason for the jammed phone lines is that many claimants prefer to use the automated telephone system, instead of filing online.