Las Vegas, NV (KTNV) -- 38,000 Nevadans will have to re-enroll in the Silver State Health Insurance Exchange come November.
Health exchange leaders say the move is necessary because of the switch to the healthcare.gov system after terminating the contract with Xerox.
That move came after hundreds of complaints from Nevadans who ran into problems trying to sign up and pay for health coverage through the health link website.
Karen Brill and her husband have been waiting for their insurance through Nevada Health Link to kick in since March.
The couple said that has forced the couple to pay for medications and other medical services out of pocket.
"We have medical bills from him well exceeding $18,000," Brill said.
The couple is among an estimated 38,000 Nevadans who purchased plans through the health link website but will have to re-enroll between Nov. 15 and Feb. 15 because of the state's switch from Xerox to the healthcare.gov.
Health link leaders said that change will improve the billing process by having the insurance companies do the billing themselves.
Robert Parker isn't as optimistic about the changes. He is among a large group of Nevadans suing over delayed coverage because of problems with implementation of the affordable care act earlier this year.
He said his wife had to wait months for needed testing because of miscommunication.
"The insurance companies are saying we don't have any information on you and the Health Link is saying they are lying," Parker said.
Parker said it wasn't until he got a lawyer and turned to a broker that he was able to get insured. That's why he said he will not use the website again.
"Why am I going to spend hours going through a website that gets me nowhere and confuses me," Parker said.
The Brills on the other hand are hopeful the changes will make things easier.
"I am welcoming any change right now. I'm not going to make any more phone calls to Nevada Health Exchange to try to get insurance and I can't wait until November," Brill said.
It is important to note that those who qualified for Medicaid through the health link website do not have to re-enroll come November.