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Wet 'n' Wild grand opening getting mixed reviews from locals

Wet 'n' Wild grand opening getting mixed reviews from locals

By Jennifer Kastner. CREATED May 26, 2013

Las Vegas, NV (KTNV) -- Wet 'n' Wild Las Vegas officially opened its doors this weekend to gold pass members. However, the company isn't getting as much positive feedback as it was hoping for.

In fact, there's been a major backlash from locals who are outraged the park unexpectedly sold out of season passes on Saturday, without giving any warning to customers. This, after it reached full capacity.

"It's just the opening weekend plus the holiday weekend that's making us so busy. The city has been missing a water park for quite some years, so there's a lot of pent up demand for that," said Wet 'n' Wild spokesperson Trevor Wilson.

On Sunday, the park was much calmer. The lines died down and the doors were open, but there's still a bitter taste in many people's mouths after learning the park suddenly sold out of gold passes and season passes.

Las Vegas resident Gloria Torres-Garcia's three kids have been saving up for season passes all spring. Now that those season passes have sold out, their only option is to buy day passes, which will become more costly over time.

"I think that's really unfair and I'm sure my kids represent a lot of kids in the Valley and families that are going to go through this. I don't think it's right. They should support the locals and local children and give them something safe and fun to do this summer," said Torres-Garcia.

Las Vegas resident Liz Ewing disagrees with those outraged over the season passes selling out, "I don't think  the park is at fault. I think that it's a busy weekend and you just have to plan. That's part of being a family. Figure it out and make it work."

Wet 'n' Wild apologizes for any inconvenience, but said safety and security is its biggest priority.

"Our ultimate goal is to have good experiences for our guests inside the park and one way of doing that is having to unfortunately sell out of passes so that we don't overbook the park and make it uncomfortable for other people," said Wilson.

The park said it will refund gold passes and season passes to customers who are dissatisfied with the opening weekend issues.

Customers are instructed to call the main number for additional information.

Jennifer Kastner

Jennifer Kastner

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Jennifer Kastner is a general assignment reporter for Action News.