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Valley resident billed by two security companies

Valley resident billed by two security companies

CREATED Apr 11, 2012

Las Vegas, NV (KTNV) -- Before you let someone in your home and sign on the dotted line, be sure to read the fine print. It's an important lesson that can cost you, if you're not careful.

Doris Mortimer's problems began back in February, when she says a man came knocking on her door, "He said we're here to change the box, the power box on your wall."

Mortimer says the man told her that her security company had gone out of business and a new company was taking over. The man at her door had brought along a technician, to replace her security equipment. Mortimer let them in, "He said nothings changed. You just have a new box. The new company Security Networks will be taking the money out of your bank account."

Mortimer says she signed paperwork and gave the man a void check. It wasn't until after he left, she realized he never left a copy of any signed paperwork. She decided to call her original security company.

"I said am I still with you people or have you gone out of business? She says oh no, we're not out of business." In fact, Mortimer still had a year left on her contract.

She then called the new company, Security Networks. They apparently had paperwork showing she had agreed to a three-year contact with them. That meant she now had agreements with two different companies and was being charged by both.

Mortimer then reached out to Action News and we contacted the original security company, which made the necessary changes back to their system at no extra charge. And the new contract with Security Networks was canceled.

Contact 13 reached out to Security Networks; they referred us to Vision Security, the contract company which actually came to Mortimer's home.

The company's COO Bryan Brothers says:

"This is not normal business for Vision Security and we thought we had a signed contract with someone wanting to do business with us. This employee clearly deceived Ms. Mortimer and our company. This is unacceptable and we have terminated our relationship with this employee."

Bottom line, make sure you read any paperwork you put your signature on. Because there could be terms to that agreement, you may not agree with. Also, don't feel pressured to say yes right away. Take time to go online and do some research. And under federal law, you do have three days to legally cancel a door-to-door order, if it's more than $25.

Don't forget, Contact 13's Call for Action is ready to help you with a consumer problem. Just call one of our volunteers any weekday between 11 a.m. and 1 p.m. at 368-2255.