A 3-year-old urinated in her seat after a JetBlue flight attendant would not allow her mother to take her to the restroom. JetBlue flight 518 from New York to Boston sat on the tarmac for an estimated half-hour last week before the child's accident.
Jennifer Devereaux, the child's mother, attempted to stand to clean up the wet seat and was allegedly reprimanded by the flight attendant. “And I said, ‘please give me a break. My daughter had an accident because you wouldn’t let me take her to the bathroom. After I clean it up I will sit down.’ She turned around and reported it to the pilot,” Devereaux recounts her troubling ordeal to CBS Boston. “It wasn’t about bad customer service at that point, it was about bad human decency. My daughter was sitting in a pool of urine and I couldn’t do anything about it." She added, “As a mom it just broke my heart.”
The pilot then reportedly announced over the intercom that the plane was returning to the gate due to a "non-compliant passenger on board," reports CBS Boston. "Fortunately, an off-duty pilot who was sitting two seats in front of her came to her defense and convinced the crew to let her stay."
JetBlue has since apologized and offered her a $50 airline credit and $5,000 to the charity of her choice,further reports CBS Boston. "JetBlue says employees will undergo sensitivity training."