CREATED Jun. 19, 2013
Omaha, NE - "It's very frustrating, we try, every parent tries to do what's best for their child."
Whenever the sun is shining, the Williams family is usually out back, enjoying the view from their deck. It's got plenty of room for their 8 year old son to play in his wheelchair.
"We built it for him to have a place to come out when the weather was nice that he'd be able to have an escape from his daily routines."
Zane was born with spinal bifida and can't feel anything from his waist down. Brett and Jennifer still want him to feel the sun and play in the grass.
"So that he would be able to do different things out here to try to live, what people say is a normal childhood. Here it is now, we're getting more and more afraid of him to use certain aspects of it."
The Williams' had a composite deck installed, along with a wheelchair ramp. It's a combination of materials made to look like wood. Five years later, it started to fall apart.
"They said it was going to be maintenance free, we could have the hidden fastener so we don't have screws popping loose or boards warping."
Boards are splitting and moving, gaps are getting bigger and the ramp isn't stable enough to support Zane's motorized wheelchair. His parents have to push him up and down.
A Papillion company installed the ramp and deck five years ago. The materials are under a 30 year warranty. Only, the business went bankrupt and closed, there's no one else to make repairs and the Williams' have nowhere to turn.
"I've tried dealing with the company. I have a company willing to give us the material I just don't know where to turn and I'm not sure what to do."