YOU ASK. WE INVESTIGATE: Phone Number Problems
Photo: Video by kmir6.com
CREATED Aug. 16, 2013
INDIO - Joanne Ibsen from Indio is frustrated with her home phone number and who keeps calling.
"It's very difficult to get a good night's sleep when the calls are coming in at three o'clock in the morning, five o'clock," expressed Ibsen.
She moved from the East Coast to the Valley in 2007 with her husband and got a new home phone number. The problem is truckers keep calling it. The number used to belong to the Coachella Valley Commercial Truck Repair.
It's past owner, Andrew Smith, said he asked Ibsen to give the number back to him two months after the phone company issued it to her; however, Ibsen refused to do it.
"When I established that number when I moved here, it was an easy number," said Ibsen, "I asked for an easy number for my husband who had early stages of dementia."
Smith wanted his number back to try to re-open his business, but that never happened. He said the truck repair company hasn't been operating since 2007. His truck repair business still appears on several sites such as Yahoo.com and Merchantcircle.com with Ibsen's number. Today, YP.com removed the number from its site after KMIR contacted about the situation.
"When I called her about 10 years ago or five years ago, she should got rid of that number. That's all I can tell her because they're not going to stop calling you know. That number is nationwide," said Smith, adding Ibsen should just give up.
Despite all this, Ibsen still tries to help the truckers.
"I have been trying to help them because they're so stressed where they are that they need help and I do have Mr. Smith's cellphone number," shared Ibsen, "So I just refer the calls to him."
Smith said that while his company is no longer in business, the calls he gets to his new number about truck repair he refers to his father, who lives in Indio and operates another truck repair company. He stated that he never told Ibsen about his business no longer in existence because he thought she would eventually change her phone number.
"I figured once she gets a new number, we'll try to re-aquire it and put it to his business," said Smith talking about his dad's shop.
Six years later, Ibsen is determined to keep it.
"The resolution I'm looking for is that his number be removed from the Internet," expressed Ibsen.