Fake Techincal Support
Photo: Video by kmir6.com
NATIONWIDE - We all know how frustrating it can be trying to call and speak to a "real live person" in the technical assistance department at a big name company, and now, scammers are taking advantage of that!
Tech support schemes are one of the newest cons the feds are cracking down on these days. How do the scams work? and how can you protect yourself?
Experts say don't use online search results to find a company's tech support number. Go to the company's website directly and look for that contact information. Never give control of your computer to a third party that you are unsure about. And if someone calls you claiming you have a computer problem, hang up.
If you've been ripped off by a tech support scam, be sure to report it to the FTC, clicke the link below for more information http://www.consumer.ftc.gov/articles/0346-tech-support-scams
Teresa Allissa Citro, Scam Victim, Maynard, MA:
Teresa is one of the administrators of the Sisters in Christ Facebook page. She is also Chief Executive Officer at Learning Disabilities Worldwide.
Kevin Haley, Symantec, Culver City, CA:
Kevin Haley is Director of Product Management for Symantec Security Response where he is responsible for ensuring the security content gathered from Symantec's Global Intelligence Network is actionable for its customers. This includes educating customers on security issues and incorporating the security content into Symantec's enterprise and consumer product lines. The valuable security data provides the basis for protecting customers against complex Internet threats and other security risks.
During his twelve years at Symantec, Haley has leveraged his security expertise in the development of the company's antivirus solutions for endpoints and mail servers, and in creating network and system management solutions. Before joining Symantec, Haley was part of the OpenView group at Hewlett-Packard, working on the company's software distribution tools. Prior to Hewlett-Packard, Haley was a product manager at Sun Microsystems, where he managed the development and delivery of network and server software for Solaris on Intel.
Atty Colleen Robbin, FTC Chief online threat initiatives, Washington, DC:
Colleen is a staff attorney in the FTC's Division of Marketing Practices and her work includes litigating Spyware, Internet fraud, business opportunity, and work-at-home cases. Among her most recent cases, Ms. Robbins prosecuted defendants who installed malicious code onto millions of consumers' computers. In addition to litigating, Ms. Robbins co-coordinated Project Busted Opportunity during which a dozen federal and state law enforcement agencies brought over seventy law enforcement actions against fraudulent business opportunity sellers, including ten FTC cases. She also helped prepare the FTC's National Do Not Email Registry Report to Congress, the FTC's Subject Line Labeling Report to Congress, and co-organized the FTC/NIST Email Authentication Summit.