Use the BBB's tips to dealing with door-to-door magazine sales

Spencer Blake

Use the BBB's tips to dealing with door-to-door magazine sales

CREATED Aug. 6, 2012

 So far this year we're on pace to shatter last year's number of 1300 calls nationwide to the Better Business Bureau to complain about doorstep magazine subscriptions and other door-to-door offers.

Magazine subscriptions: BBB has already received more than 600 complaints in 2012 against companies selling magazines door-to-door. The most common complaint BBB receives involves consumers paying for magazines they never receive. Several consumers allege the sales representative misled them by claiming to work for a local school or charity fundraiser.

Food products: Sales representatives knock on doors selling produce or meat products,
claiming their prices are much lower than grocery stores. So far in 2012, BBB has received
25 complaints against companies selling meat products door-to-door. Consumer complaints
to BBB allege that their orders never arrive, or are not of the high quality originally
promised.

To keep your money safe, consider the following tips from the BBB:

Be safe. Ask for identification before you open the door. Never invite the solicitor into your
home.

Be wary of high pressure sales tactics. A trustworthy company should let you take time
to think about the purchase and compare prices before buying or putting down a deposit.

Research the company with BBB. Visit bbb.org to view the company’s BBB Business
Review to find out more about their marketplace performance. If you have a smart phone,
you can download and use the BBB app to access the company’s report while the person is
standing at your door, or visit m.bbb.org on your mobile device.

Get transaction details in writing. Be sure you receive a contract or receipt explaining
the details of your purchase and all the terms and conditions that apply..

Watch the video to hear more about the 3-day cool-off period that a customer is guaranteed by law. Or, see what the BBB posted about the door-to-door salesman complaints on its website.
 

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