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Sun Tran's new SunGO system experiencing problems

Sun Tran's new SunGO system experiencing problems

By Rikki Mitchell. CREATED Jul 2, 2013

TUCSON (KGUN9-TV) - Sun Tran is addressing issues with its new smart card system used to pay bus fares.

According to Michele Joseph with Sun Tran, some of the SunGO cards are not being recognized on the buses.

The new system launched June 30. Sun Tran is working with the smart card system vendor to address and solve the issues passengers are experiencing.

Joseph says until the issue is resolved, bus drivers have been told to give riders the benefit of the doubt if they have a SunGO card that is not working, or not registering correctly.

Sun Tran is asking passengers who have experienced issues to call 792-9222 or email suntraninfo@suntran.com with their SunGO card number, contact information and brief description of the problem.

For more information about the SunGO system, please email suntraninfo@tucsonaz.gov.

Rikki Mitchell

Rikki Mitchell

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Rikki Mitchell is a proud University of Arizona grad and joined the KGUN9 team after graduation. Rikki reports as a video journalist for the evening and weekend newscasts.