CREATED Jun. 27, 2013
TUCSON (KGUN9-TV) - Travel for cheap sounds like it could be a great deal, but the Tucson Southern Arizona Better Business Bureau of is warning of one local company that may be offering deals too good to be true.
Five Star Adventures, LLC is in good standing with the Arizona Corporation Commission, but the BBB gives this company a failing grade after receiving four consumer complaints.
An unsolicited phone call in March offered Jeff Gingras and his wife the chance to book travel at a major discount with Five Star Adventures.
"They made it sound like a really good deal," Gingras said.
Gingras and his wife attended a presentation, signed the contract and paid the membership fee.
"Over the weekend, after looking into it a little bit further, we decided that it was not for us for a few reasons," Gingras said.
According to the contract, Gingras had three business days to change his mind and get his money back. He says he did just that.
"They told me I'd be refunded a check within 10 days," Gingras said.
Three months later, Gingras has not received a refund.
Gingras has called the company number many times and left messages. After no calls back, he visited the home on 2nd Ave. that is listed as the company's corporate address. Someone answered, but couldn't help him get his money back.
Nine On Your Side paid the home a visit and called the company number. No one answered at the door or on the phone.
BBB spokesperson Nick LaFleur said it is tough in these cases for customers to get their money back.
"The best bet now is to file complaint with the attorney general's office," LaFleur said, or keep hounding the company.
Meanwhile, Gingras continues the fight to get his money back.
"I would steer away from these travel clubs," he said.
Arizona Attorney General Tom Horne's office says it won't comment yet on Five Star Travels, but the AG has come across similar cases in the past.
"Last year, the Tucson Consumer Litigation Unit settled a consumer fraud case against Southwest Travel, Inc, which involved 28 consumers (many elderly) and required the company to pay restitution and prohibited deceptive advertising of travel packages," Arizona AG spokesperson Stephanie Grisham wrote in an email to 9 On Your Side.