State plans to investigate Collier County's EMS system
Photo: Video by fox4now.com
NAPLES, Fla.- A Collier County family has begged county officials for accountability into their son's death. They blame an ambulance delay for their son's death back in December.
Two months ago, Fox 4 gave Charles Minard the county's internal investigation into his son's death. It explains what caused an ambulance called to transport his 25-year-old son to be delayed.
"It's not just my son. It's a problem for everybody here," said Charles Minard.
Minard handed over the investigation to the Florida Department of Health. He says the state tells him they will launch an investigation into Collier County's EMS system.
"I want them to investigate what happened to my son and EMS as a whole. Collier County has a serious problem," said Minard.
According to the county's internal investigation, here is what happened when the Minard family called 911. At 11:04 am, tones alerted EMS (Medic 42) of an emergency at the Minard's home. According to protocol, EMS had 2 minutes to respond letting dispatch know they're aware of an emergency, but that didn't happen. Four minutes after the first set of tones went out, a second set of tones are sent at 11:08 am and dispatch checks on the status of EMS. EMS did not receive the first notification and all 3 devices meant to alert crews of an emergency failed.
"They say their 800 MHz system failed. I say their people failed," said Minard.
Fox 4 reached out to the state. In an email a spokeswoman says,"Due to confidentiality constraints set forth in section 456.073, Florida Statutes, we can neither confirm nor deny the existence of any complaint or investigation until 10 days after a finding of probable cause. "
"I'm hoping the state can help me regain my faith," said Minard. Collier County Commissioners voted in May to launch its own investigation into EMS. Fox called the county for an update and is waiting to hear back.