Florida Department of Health is investigating Collier County's EMS system
NAPLES, Fla.- Four in Your Corner is not giving up on getting a Naples family answers when it comes to their son's death in December.
The Minard family opened up the latest letter from the Florida Department of Health and were slightly nervous to read the letter.
"Upon reading the letter, we were very happy somebody had taken our concerns seriously."
The letter is from the Florida Department of Health's Bureau of Emergency Medical Oversight Investigation section. In the letter, a state investigator tells Charles Minard and his wife their agency has decided to investigate Collier County's EMS system based on the information the Minard family provided.
"It's been a very hard road for me and my wife. We still live here in the same house. It's been hard. Everyday we think about him, we miss him. We know the problems that went wrong. We know he could be here had they responded the way they are suppose to," said Charles Minard, father.
The battle for justice started nearly 10 months ago. The Minard family blames an ambulance delay for their son's death back in December. When the family called 911, EMS missed the initial notifications sent to crews and all 3 devices mean to notify them, failed.
"Bottom line is Collier County's EMS failed. We're hoping the state will get accountability...that's what we are reaching for."
The Minard family says they won't stop until the problems are fixed.