CREATED May. 15, 2013
NAPLES, Fla.- It's the investigation Collier County EMS officials wouldn't give to a grieving family for 6 months.
The new report details what went wrong the day an ambulance was delayed in being dispatched to the home of Charles Minard whose son was struggling to survive.
Charles Minard has begged county officials to tell him what delayed an ambulance called to transport his 25-year-old son.
"They've been telling me they can't give me the investigation, patient privacy," said Minard.
Six months after the Minard family and Fox 4 demanded to see that investigation, Fox 4 finally has a copy of the report.
This is what the investigation shows when the Minard family called 911 on December 14,2012.
At 11:04am, tones sounded and alerted EMS (Medic 42) of an emergency at the Minard's home. According to protocol, EMS had 2 minutes to respond letting dispatch know they're aware of an emergency, but that didn't happen here.
Four minutes after the first set of tones were sent out, a second set of tones are sent out at 11:08am and dispatch checks on the status of EMS. Turns out EMS did not receive the first notification and all 3 devices meant to alert crews of an emergency, failed.
For example, each crew member has a portable radio. The investigation shows the EMS crew didn't hear the dispatch over the radio and it could have been for several reasons: 1. Station Noise: The crew was vacuuming around that time or 2. reception problems with the radios depending upon location and interference.
EMS crews left the station at 11:10am and arrived at the Minard home at 11:15am. The Minard's son arrived at the hospital 33 minutes after the initial dispatch and for the Minard family that was simply not good enough.
"Why couldn't they be there when they needed to be," said Minard.