Naples resident upset over wrong number on trash bin

Andre Senior

Naples resident upset over wrong number on trash bin

By Andre Senior. CREATED Mar 9, 2012

NAPLES - A Naples resident says Collier County isn’t making it easy to contact the public works department for issues relating to their trash.

There is a sticker on the trash bin that is picked up by the company called Waste Management with a phone number for customers to call.

It connects those customers with the county's public works department to voice any comments or complaints they have with trash service, but the number changed and the stickers were never updated.

Ginsberg spearheaded the effort to get the numbers on the trash containers several years ago.

Graham Ginsberg says Collier County sends brand new bins - without the that outdated phone number on them - but only  to new customers -- or to people who need to replace broken bins.

But after Fox 4 got involved, Public Works say they'll make an exception for Graham, and send him a new bin.

“There was an issue that this customer did realize that the phone number had changed so he's brining Graham a new cart today with the phone number on it.”

Ginsberg says he appreciates the gesture .. But says the county is ignoring the larger issue - the thousands of customers in the same boat.

“The existing bins are the problem it's not just one.” Graham says.

The county says it was supposed to drop of Ginsberg, but we checked, and he still hasn't received it yet.  We'll check back next week.


Original Story:

NAPLES - A Naples resident says Collier County isn’t making it easy to contact the public works department for issues relating to their trash.

"When I woke up this morning the trash can was knocked over and I had a couple of questions and I wanted to call Collier County public utilities,' Graham Ginsberg.

There is a sticker on the trash bin that is picked up by the company called Waste Management with a phone number for customers to call.

It connects those customers with the county's public works department to voice any comments or complaints they have with trash service, but the number changed and the stickers were never updated.

Ginsberg spearheaded the effort to get the numbers on the trash containers several years ago.

"I wanted the county knowing exactly the problems they were getting from the customers mouth."

Now, when you dial the number on the lid of the trash container, it rings and no one answers.

A public works spokesperson told Fox 4 that the number used to forward to a new line with the county, but that is no longer happening.

Spokesperson Margie Hepke also told us that she needed to look into the matter some more before granting an on camera interview.

Ginsberg says he does not understand why the city won't continue to forward the number so residents with concerns can get through or change all of the stickers to show the new number.

"They should have kept the number active or maybe they can try and get the number active again.

Fox 4 will check back with the county to find out when they will forward the old number to the new number or replace the stickers on all those trash containers.