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Could an IRS website glitch affect your tax refund?

Could an IRS website glitch affect your tax refund?

By Colleen Hogan. CREATED Feb 19, 2012
CAPE CORAL, Fla. - Could a glitch on the IRS website cause a delay, getting your tax refund check?
 
That's what some taxpayers want to know, after the online tool to track your tax refund, went down twice in one week and still isn't working.
 
Four In Your Corner's Colleen Hogan is talking to a local tax expert for that answer.
 
Cape Coral CPA Mary Feichthaler is putting in extra hours at the office this weekend, making sure her clients get their cash back quickly from Uncle Sam.
 
"Everybody who I've filed this year is getting a refund," she said.
 
But will those lucky clients be waiting longer to get that refund due to problems with the IRS website?
 
A video on the website, tells you to use the 'Where's My Refund' tool to track your refund. Problem is, it's not working, and hasn't been for about a week.
 
"It's hard when you know you've done everything you can to file quickly in the year," Feichthaler said. "Because you're looking for that money, then you can't get any info about your own money."
 
Feichthaler is advising her clients to track their money the old fashioned way, by checking their bank statements online daily to see if the refund's there.
 
The IRS says, they're working to fix the website glitch. They're expecting to process returns on time and have your money refunded within a window of 10 to 21 days.
 
Feichthaler says her clients whose money is being refunded directly into their bank accounts have been seeing it in five days.
 
"The good news is, the tool being down isn't affecting the processing time for getting your refund," she said. "So you just have to say, ok, has it been within the 2 weeks since I filed? Try and be patient and hope that the tool will come back up."
 
Once the 'Where's My Refund' tool is back up and running, it normally takes the IRS about 72 hours to get your tax info in their system before it starts tracking your money. 
 
If you haven't filed yet, you still have some time. The filing deadline is April 17 this year.
 
Colleen Hogan, reporter
chogan@fox4now.com