Dispatcher Delivers Baby via Phone

FOX 47 News

Dispatcher Delivers Baby via Phone

CREATED Aug. 10, 2013

At Eaton County Central Dispatch, the people that answer 911 calls have to be ready for anything. Wednesday morning, that included childbirth.

A little after 10 a.m., Nolan Brown took a call.

"Eaton County 911 what is your emergency?" Brown answered.

"My daughter is pregnant and I think the baby is coming."

Brown kept his voice calm, something he says he has been trained to do in any emergency situation, but on the inside, he was ecstatic.

"Oh man I was juiced. I was pumped up," he said. "I was so excited to be involved in something like that because birth is one of those miracles of life, it truly is."

Brown did what he was trained to do, methodically questioning the grandmother-to-be on the other line, gathering all he could about the situation, at times sounding more like a doctor than a first responder.

"Have you seen the water break or anything?"


"Is she having contractions?"


"How close are the contractions?"

Brown walked the woman through the process every step of the way, from how to hold the baby for optimal support to how to tie the umbilical cord.

An ambulance responded to the scene and took mother and child to Sparrow Hospital safe and sound.

"I was so excited," Brown said. "And when the ambulance took over and I hung up I just went around the room and we high-fived each other because it was just a very enjoyable experience for everyone involved."

The computers at the 911 call center are programmed with protocol to help any dispatcher through any situation. It helped too that Brown was a volunteer firefighter and EMT and had delivered a baby in person before, just never over the phone.

And as a father of four, Brown said the birth meant even more to him.

"I got to watch all of my kids come into the world and be there, but to be on the other end of the phone just coaching someone through it, it was kind of like your own," he said. "You get that same jubilation, that same excitement out of it all."

He called his daughter and his parents to tell them what had happened and went out to dinner to celebrate.